Information Technology Support Specialist


To apply for this position, please send a cover letter and resume to Ashley Pugh at ashley.pugh@vmghealth.com.

Who We Are

VMG Health is a fast-growing national company providing financial consulting services to the healthcare industry, headquartered in Dallas Texas. We offer a friendly culture with strong benefits.
We are excited to add an IT Support Specialist to our Internal IT Team supporting our six U.S. offices. We are growing and modernizing our IT environment at the same time. As such, this position will provide the right candidate the opportunity to advance quickly and have an immediate and large impact on our IT services and systems in a friendly environment.

What You’ll Do

Daily:

  • Diagnose, research, and resolve end-user needs, and make improvement suggestions.
  • Support office network, ISP, and Wi-Fi environments.
  • Provide tier 1 support and train end-users.
  • Work directly with VMG Health team members remotely and on-site in the Dallas office.
  • Support employee onboarding, and set up new laptops and mobile devices.
  • Document metric user data, processes, and procedures.

Systems & Strategy:

  • Support end users utilizing the M365 suite of products.
  • Support onsite conference rooms and security systems.
  • Manage Active Directory Administration.
  • Document incident resolution steps in standard operating procedures.
  • Explain policies and procedures to end-users.

Vendors & Equipment:

  • Interact directly with hardware and software vendors for support.
  • Track hardware and software inventory, security, access control, provisioning, and licensing.

What You’ll Need – (Education/Experience/Certifications)

  • Degree: Bachelor’s or associate’s degree in information technology or a related field.
  • Experience: Experience troubleshooting Microsoft-based environments.
  • Proficiency: Microsoft Suite, Office365.
  • Certifications: A+, Network, Security, and Microsoft certifications are a plus.
  • Systems: Exposure to Active Directory, networking tools, and IDF closet environments.

What Will Set You Apart – (Soft Skills/Fun Environment)

  • Experience supporting M365 and Azure.
  • Enthusiasm for people and IT.
  • Desire and ability to learn and teach new technologies.
  • Energetic and outgoing; ability to foster relationships and work on a friendly team.
  • Ability to work without direct supervision.
  • Adaptable, creative, good troubleshooting skills, and tenacity/curiosity for problem-solving.
  • Customer-focused and collaborative work style.

About the Firm

Formed in 1995, VMG Health is a full-service healthcare transaction advisory and valuation firm focused exclusively on meeting the unique needs of the healthcare services industry.  Over its 25-year history, VMG Health has performed over 35,000 valuation engagements and has grown to over 200 professionals, specializing in specific disciplines to assist clients with their healthcare-related business transaction needs, including:

  • Business Valuation & Transaction Advisory Services
  • Strategic Decision Support
  • Litigation & Dispute Resolution
  • Capital Asset Appraisals
  • Financial Due Diligence/Quality of Earnings
  • Compensation & Value-Based Arrangements
  • Management & Other Service Agreements
  • Real Estate Appraisals
  • Coding, Compliance, & Reimbursement Services
  • Operational Excellence

For additional information on VMG Health, please visit our website at www.vmghealth.com or email Ashley Pugh at ashley.pugh@vmghealth.com.