Operational Excellence Management

Is your medical practice as healthy as it could be? With the healthcare Operational Excellence management solutions provided by VMG Health, you will see real results. Our expert consultants are available to help you identify areas for improvement and help you apply industry best practices, achieve operational excellence, and meet regulatory compliance requirements.

Healthcare Operational Excellence Management Services

Operational Assessments

We will evaluate all facets of your operations and recommend best practice approaches, including appointment scheduling, patient registration, workflows, and staffing. We perform staff interviews and conduct comprehensive data analyses to identify performance improvement needs.

Billing Office Assessments

The scope of our assessment includes accounts receivable management, payer mix, payer contracting and fee schedules, key performance indicators, charge master, denial management, patient and payor account credits, medical coding audits, front end and back end billing procedures.

Denial Management Services

We identify the root causes of a practice’s reimbursement denials and create a proactive strategy to redesign your operations, provide timely cash flow, and increase revenue opportunities.

Managed Care Contracting

Managing the increasingly-complex healthcare reimbursement models is absorbing more of a provider’s resources – with no assurances that contracts are tenable or will lead to financial stability. With the emergence of revenue cycle management, models and tools that served organizations well for years need to be revisited. Contracting decisions must now take into account your hospital or medical group’s preparedness for value-based reimbursement and clinical integration. VMG Health provides contract review, recommends changes and assists with developing strategy.

Strategic Planning and Development

We will learn of the organizational mission, vision, and culture, conduct costs, and benefits analyses, perform market research, and partner with leaders to create a strategic plan of expansion and development.

Personnel Management

We can assess your current staffing model, recommend ways to improve it as well as assist in hiring staff and providing short- and long-term on-site practice management oversight.

Physician and Staff Education

Our certified professionals provide the fundamentals of medical coding, billing, and practice management. We offer onsite seminars for clinical, operational, and billing office personnel on subjects such as, coding compliance, registration and eligibility, patient experience, and HIPAA compliance.

Practice Start-up Assistance

We offer expertise in all areas of starting a practice, from feasibility and demographic analyses to quality management and development, policy and procedure implementation, staff hiring and training.

Policy Review and Development

Our professionals review and develop coding and billing guidelines, policy and procedure manuals for all front-end and back-end billing activities, HIPAA privacy statements, patient satisfaction programs, and coding compliance.

Human Resources Support

Our HR support services are customized depending on client needs and is focused on compliance and training. The VMG Health team can assist organizations with policy and procedure review as well as employee onboarding, development, assessment, and training.