Operation Patient Satisfaction

Operation Patient Satisfaction

Focusing on the Fundamentals of Care from Pre-Op to Post-Op
The Ophthalmic ASC, February 2018

Featuring Vanessa Sindell, MSN, BSN, RN

As an owner or operator of an ASC, your goal is to keep a steady flow of patients coming through your doors. Whether you operate a small surgery center or a multiple-OR facility with dozens of staff members, the key to achieving that goal is the same: delivering great patient care. We spoke with veteran clinicians, consultants, and ASC operators to find out what they do — and should be doing — to deliver great patient care. What follows is a primer on what to do pre-, during, and post-surgery, to ensure patient satisfaction.