Certified Patient Service Specialist

Certified Patient Service Specialist Program: Elevating Excellence in Patient Care

Hiring the right talent to manage the front desk and interact with patients can be challenging. Equally important is maintaining employee motivation, engagement, and career satisfaction, which can be challenging in today’s healthcare environment. VMG Health’s Certified Patient Service Specialist (CPSS) program is designed to address these obstacles by providing a structured path for developing and retaining top talent in patient service roles.

CPSS is an online certificate program focused on customer service training and excellence for all eyecare employees. With access to the website 24/7, you can easily give your team the tools and confidence to manage the patient experience from start to finish. Course topics are industry-specific and include interacting effectively with patients, scheduling, demonstrating professional behavior, de-escalating upset patients, phone and email etiquette, and foundational eyecare knowledge. CPSS was specifically developed for non-clinical employees with a focus on customer service; however, it is great for anyone wishing to elevate their customer experience, clinical or non-clinical.

I feel more confident and knowledgeable in my role as a team leader now. There is always something new to learn, and the different CPSS courses are very helpful.
– Dina Paulich, Laurel Eye Clinic, Brookville, PA

The CPSS program offers comprehensive training and three-year certification focused on enhancing the skills and knowledge required to deliver exceptional patient service.

Whether you are a manager or CPSS candidate, a series of tools and resources will help you implement and complete the online certificate program. Provide your staff with a certificate and continuing education to increase the quality of patient care in your practices with the CPSS program.