Friday, April 25, 2025
11:00 AM PST / 1:00 PM CST / 2:00 PM EST
Understanding patient complaints and grievances is crucial for upholding Patient Rights and strengthening a facility’s QAPI program, including effective risk management. In this webinar, participants will learn to distinguish between a complaint and a grievance and will explore effective strategies for addressing both within the QAPI process, empowering them to reduce incidents and resolve concerns quickly.
This webinar is approved for 1 CE contact hour – CA BRN Provider # 17841, 1 hour of AEU credit and 1 hour of IPCH credit BASC Provider #1016
Speakers
